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SESSION FEES

LATE CANCELLATION & NON-ATTENDANCE FEES

Our service is a private business and we do not get paid by Medicare or another agency when clients cancel at late notice or do not attend appointments. Please advise us as soon as possible if you are unable to attend a scheduled appointment, and we will arrange a suitable alternative. If you cancel an appointment with less than 24 hours’ notice, or fail to present to a scheduled appointment, you will be charged the full fee for the session. This fee will be charged to the credit/debit card stored on file on the day of your scheduled appointment. You will be unable to schedule further appointments until the fee has been paid.

Our cancellation policy is strictly applied and we do not waiver cancellation fees. Please be advised that our policy is in accordance with the recommended cancellation policy of the Australian Psychological Society.